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Business Analyst - Customer Services

For our client we are looking for a Business Analyst

Job description:
We are looking for a Business Analyst to work with Customer service area at our customers company. The main task in this assignment will be to coordinate requirements for customers service systems such as communications platform, chat solutions, workforce management, case management and more.

You will lead requirement analysis activities and make sure there is a close collaboration with surrounding business functions, IT-teams and vendors. You will work together with IT, business representatives, project leaders and other stakeholders.

Our customer is a manage and control organization with deliveries from different vendors and internal IT teams that strives to work with Continuous improvement and believe that you will enjoy working actively and participation in such an environment.

Required skills:
- Several years of requirements tasks and a solid technical background as well as a keen interest in requirement work

Preferred skills:
- Previous experience of working with customer service application/solutions

Start: 2018-10-29
Duration: 2019-09-30
Location: Borås
Work load: 100%
Working language: English

Please, apply directly through our system with

- your updated CV
- your hourly rate (all included)
- name and telephone number to 2 reference persons eWork can contact (we will contact your reference persons first after contact with you)
- information on when you are available to start
- in the Motivation describe why you are suitable for this assignment - refer to earlier assignments, employments, education and personal qualities.
Business Analyst - Customer Services - Uppdrag

I korthet:

Projektnr:
18-10-0784
Referensnr:
0784
Utannonserat datum:
2018-10-12
Projekt:
2018-10-29 - 2019-09-30
Uppdrag:
System- och lösningsarkitekt
Plats:
Sverige, Borås
Datum:
Ansök ASAP

Kompetens:
Verksamhetsanalytiker 3-5 år Nödvändigt
Krav 5-10 år Nödvändigt
Kundtjänst 1-3 år Önskvärt
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