Frequently Asked Questions

Professionals performing consultancy services on behalf of Ework for Ework's clients need to have Professional Liability Insurance/Professional Indemnity Insurance to cover any possible damages that might occur during the assignments. For information about required insurance amount, please see your Assignment Agreement.

The partners needs to maintain the insurance coverage during the term of the assignment. Proof of insurance is to be sent to Ework during the onboarding process.

Ework uses e-signing for signing assignment contracts with our partners. The signee receives a signature request by email that contains a link to the contract.

To access the contract you need to identify yourself through an identification password that will be sent to you by SMS. When the identification is verified you will have access to the contracts.

Once the contract has been signed, a notification will be sent to Ework who also signs the contract. Once Ework has signed, a copy of the signed contract will be sent to the professional by email.

There is an option to decline the contract and the signee will be asked to enter the reason for declining. The reason will be sent to Ework.

Once your assignment is fully onboarded you will receive login details and a link to Ework time.

Login by entering your username and password.

Information and instructions on how to report your time (and expenses) can be found in the section “How do I report Time and Expenses?” in Ework Time.

Self-billing is a reverse invoicing procedure and means that Ework generate the supplier invoice and paying it without receiving an invoice from the actual supplier. Ework generate the self-billing invoice based on the time (expenses) reported to Ework. The invoice is then distributed to the agreed recipient by email. 

Using self-billing secures that the financial data corresponds to the contract and time (expense) reports. This ensures an efficient invoicing process and minimize the need for corrections.

If you wish to create your own invoice for accounting purposes, you do not need to send the invoice to Ework.

If a correction of the self-billing is needed, please send an email to Ework Support support@eworkgroup.com and include the below information:

• Contract ID,
• Self-billing number,
• Name of the consultant,
• Details about the requested correction.

When a time report is submitted and approved, the client invoice and the supplier self-billing invoice are generated simultaneously. This guarantees that the client invoice mirrors the supplier self-billing invoice.

Ework will manage the payment to the partner or professional within five business days after receiving the payment from the client, according to the agreed payment terms.

To ensure quicker payment, professionals can register for Ework’s financial service PayExpress.

If you have any questions please contact Ework Support: support@eworkgroup.com